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While browsing the inventory, if you have any problems putting outfits together, the retailer has taken care of that for you. Based on your searches, suggestions will be made, and you can always navigate to the trends page to see what is being worn among trendsetters. If you are shopping for your best friend, there is a good chance she will appreciate a new crop top, embellished sandals or high-waisted leggings, all of which are ideal for a night out on the town. Jewelry, beauty, handbags and sunglasses are all on the menu and perfect gifts for almost any girl. Go ahead and fill up that shopping cart because the GoJane promo codes found on Giving Assistant will provide you with exclusive discounts.

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Years in Business: Reasons for BBB Rating. As is standard, a Pending authorization transaction is performed when an order is placed, and that Pending amount is Charged at the time of shipment. If the customer is still also seeing a Pending transaction on their account, this would be a matter that the customer needs to resolve directly with their bank, as our company has Charged the account for one payment only.

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Customer Complaints Summary. Sort By. Status: Unanswered. Although I reordered the first order GoJane advertised size 10 only at a cheaper sale but after going back to the website found GoJane had restocked the same exact sneaker and added size 11, and change the discount price. I asked GoJane to sell me a company return label after paying twice for shipping f Expand Complaint Details.

I ordered several pairs of shoes on the gojane. Upon receiving the shoes; I realized that I ordered two pairs of one shoe, 1 pair exchanged and 2 pairs not satisfied with. I have contacted customer service several times and I haven't receive a response. This is shady practice and consumer fraud being that you cannot speak with a live respresentative.

Complaint Type: Delivery Issues. I ordered two pairs of Keen sandals for what is apparently a subsidiary of Go Jane. So far, I have apparently been interacting with at least five company names - the website on which I ordered, the email confirmation I received, a second email from yet another company name, and customer service intersections from another. There were problems with the transaction on the website - it actually said that the payment did not go through, but then I received confirmation emails later.

A month later, I received a cheap knock-off Gucci scarf from a company of a different name with an order date of five months earlier and different order number.

I did not connect the scarf with the sandals because of these differences. Why would I? Unable to figure out what it was, we just donated it and moved on. In the meantime, I was sending emails asking about my sandals. Responses all went to the Spam folder because well, they look exactly like really bad junk mail.

One finally hit my inbox. The r Status: Answered. I complained via email Spoke to several people who advised me my funds would be released when items ship out. Which I should not have funds on hold twice regardless of their policies. I continued to email and nobody is returning my emails.

I want my funds released immediately!! I tried reaching out to go Jane by email and phone no response. I brought a dress and returned it and will like my refund on my card I have a tracking number they have the merchandise now I want my money refunded Being over a week and still no response for a live human. To Whom It May Concern:. Please note that original shipping fees are non-refundable, which is on our website's stated return policy.

Please note that original shipping fees are non-refundable, which is stated on our website's return policy. I purchased this dress, and it was delivered with busted seams, I reached out to customer service, and they never answered I sent emails from both of my email addresses and no response oh, it wasn't until I started contacting them on Facebook that I got some sort of response which is now being ignored.

I received an email saying that they would give me store credit for an item that came destroyed, I would like a refund for the item that I purchased. I believe this is completely unfair oh, I've never had issues with the store in the past and for me to be completely ignored over and over again; I would like a refund. I have attached the receipt and the image of the dress. I made a purchase through gojane. I shipped them to the return address that they gave me and I even packaged the items in the same box to insure that they both got returned to them.

I have emailed the company and have brought this to their attention but they keep telling me that they did not receive the boots for return and I know that is not true. I have record of all of this and once I brought it up to them to "explain to me how you only received one item when both items were in the same package" I never received a response from them.

Status: Resolved. I purchased an item for an event to attend. Upon receiving my order I noticed that I received the wrong item that was labeled with a sticker under the item number of the original item I ordered. Upon providing photos of all this information I received an apology and then was informed my original purchase was no longe available but if they could provide me with an alternative item to replace their error as well as a return label for their error.

Now key thing to note is that shipping is HALF the price of the item itself. I responded to them with an item I would like to replace it with, sent the email three times and noted how after this business day would be the weekend and would like this fixed by then.

I received no reply until three days later at which time I already shipped the incorrect item back for a full refund uncertain of whether I would be receiving any replacement. They refused saying they do not offer free shipping vouchers- ignoring their significant role in this in the first place and the photos and their promises all of which I have photos and documentation of. This is a disgrace and I would like my shipping fee included in the refund and the customer service is a disgrace.

We would be happy to issue a refund for Ms. To confirm, the refund that will be issued will be for the incorrect item that she received. The incorrect item has been returned by Ms.

Once we receive her package, it may take business days to process the return. In regards to the shipping costs, we do apologize, but the original shipping and handling costs are nonrefundable. In addition, the customer also ordered a second item in this same purchase that she kept. Customer Response. This was originally declined during the email exchange a voucher which led me to contacting the BBB. Thank you. Purchase four 4 pair of shoe size 10s at gojane. We are now waiting for Ms.

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID , and find that this resolution is satisfactory to me. Delivery Issues. Problem with a Product or Service.

superiorfloors.net.au is an online retailer that focuses primarily on fashion footwear. people have already reviewed GoJane. superiorfloors.net.au I said the UPS store returned the shoes back to me because you 'Go Jane” moved leaving no.

Link in bio. On a more serious note, these face masks have a pass through side pocket so you can protect, cover and style up your surgical mask, or cut and insert your own filters. Hey girl, I see you working out on a Sunday. Jump to. Sections of this page.

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GoJane Coupons, Promo Codes & 2020 Deals

Years in Business: Reasons for BBB Rating. As is standard, a Pending authorization transaction is performed when an order is placed, and that Pending amount is Charged at the time of shipment. If the customer is still also seeing a Pending transaction on their account, this would be a matter that the customer needs to resolve directly with their bank, as our company has Charged the account for one payment only. Please let me know if you have any questions. BBB Business Profiles may not be reproduced for sales or promotional purposes.

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All of my items was what I ordered, I also received them in a timely manner. I'm in love with this site. They have a great selection of clothing and shoes. Shipping is a little high. But over all it is a good site to shop. Item descriptions are inaccurate and when you try to request to return, they will not refund shipping charges and pay for return shipping charges when I wouldn't have bought the items if the description were correct. I purchases two pairs of heels described at 3. Items received and measured at 4inches. I would have not purchased these because I can't wear 4 inches as that height is not comfortable for me to wear all day in an office environment. GoJane customer services did nothing to help.

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